Terms and Conditions – Melbet India
1. Introduction and Acceptance of Terms
These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (the “User”, “you”, “your”) and Melbet, operated by Pelican Entertainment B.V. (registered in Curaçao under company number 134359, holding Curaçao Gaming Control Board license No. 8048/JAZ2020-060 or successor license), regarding your access to and use of the Melbet website (melbet.in or regional variants), mobile applications, and all associated betting, gaming, and related services (collectively, the “Platform”).
By registering an account, making a deposit, placing any bet, participating in any promotion, or otherwise using the Platform, you confirm that you have read, understood, and fully agree to be bound by these Terms, along with our Privacy Policy, Responsible Gambling Policy, Bonus Rules, and any specific game or sport betting rules published on the Platform. If you do not agree with any provision, you must immediately cease using the Platform and close your account.
Melbet reserves the right to amend, update, or replace these Terms at any time. Changes will be posted on this page with the updated “Last updated” date. We may also notify you via email, in-app message, or prominent notice on the Platform for material changes. Your continued use after such changes constitutes acceptance of the revised Terms. It is your responsibility to review this page periodically.
2. Eligibility and Account Registration
To create an account and use the Platform, you must:
Be at least 18 years of age (or the legal minimum gambling age in your jurisdiction, whichever is higher);
Be physically located in India or another jurisdiction where online betting services are not prohibited for you;
Have full legal capacity to enter into binding contracts;
Provide accurate, complete, and up-to-date personal information during registration (full name, date of birth, email, phone number, residential address, etc.);
Not be a self-excluded individual, under any gambling restriction, or previously banned from the Platform or affiliated sites.
Only one account per person, household, IP address, device, email, phone number, payment method, or shared financial instrument is permitted. Multiple or duplicate accounts will result in immediate suspension, forfeiture of balances/bonuses, and potential permanent closure.
Melbet conducts mandatory Know Your Customer (KYC) verification at registration, before withdrawals, or at any time we deem necessary. You agree to provide requested documents (government-issued ID, proof of address, payment method ownership proof, selfies, etc.) promptly. Failure to complete verification may result in account restrictions, withheld funds, or closure.
3. Deposits, Withdrawals, and Financial Transactions
All monetary transactions must comply with Melbet’s policies, anti-money laundering (AML) regulations, and applicable Indian and international laws.
Deposits: Use only payment methods displayed and supported in India (UPI, bank transfers, cards, e-wallets, etc.). Minimum deposit amounts vary by method; funds are credited instantly in most cases.
Withdrawals: Processed only after full KYC verification and to the same method(s) used for deposits (where possible). Minimum withdrawal limits apply; maximum limits depend on verification level, method, and regulatory requirements. Processing times range from a few hours to 5 business days, depending on the method and any additional checks.
Melbet may impose transaction limits, request source-of-funds documentation, or delay/reject withdrawals if fraud, bonus abuse, or regulatory concerns arise.
Currency: Accounts operate in Indian Rupees (INR). Currency conversion fees, if any, are your responsibility.
Melbet is not liable for delays, failures, or fees caused by third-party payment providers, incorrect details provided by you, or bank/payment gateway restrictions. Refunds or chargebacks may lead to account suspension and deduction of disputed amounts plus fees.
4. Platform Usage Rules and Prohibited Activities
You agree to use the Platform only for lawful personal entertainment purposes. You must not:
Engage in fraudulent, dishonest, collusive, or manipulative behavior (match-fixing, bonus abuse, arbitrage exploitation, using insider information, etc.);
Use bots, scripts, automated software, VPNs/proxies to circumvent restrictions, or any tool that interferes with fair operation;
Attempt to exploit platform errors, delays, or vulnerabilities (“error hunting”);
Harass, threaten, or abuse other users or staff;
Upload viruses, malware, or harmful code;
Share your account credentials or allow third-party access;
Place bets on behalf of others or act as an agent/bookmaker.
Melbet employs advanced monitoring to detect prohibited activities. Suspicious behavior may trigger immediate account suspension, bet cancellation, forfeiture of winnings/bonuses, and reporting to authorities if required.
5. Responsible Gambling Commitment
Melbet is dedicated to promoting safe and controlled participation. We provide the following tools (accessible in your account settings):
Deposit, wager, loss, and session time limits;
Reality checks and activity reminders;
Temporary timeouts (cooling-off periods);
Self-exclusion for fixed periods or indefinitely.
During self-exclusion, you cannot deposit, bet, or receive promotions. We may proactively limit or close accounts if we identify problem gambling indicators. For support, contact our team or visit organizations such as Gamblers Anonymous India, Gambling Therapy, or local counseling services. Refer to our separate Responsible Gambling Policy for full details.
6. Intellectual Property and Content
All elements of the Platform — text, graphics, logos, software, odds, live streams, trademarks, designs — are owned by Melbet or its licensors and protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, display, or create derivative works without express written permission. Limited personal, non-commercial use is permitted while accessing the services.
7. Limitation of Liability and Disclaimers
The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, beyond those required by law. Melbet shall not be liable for:
Interruptions, errors, delays, or downtime due to maintenance, updates, force majeure, internet failures, third-party services, or cyberattacks;
Losses arising from your misuse, incorrect data entry, forgotten credentials, or failure to use protective tools;
Inaccuracies in odds, scores, results, or live data (corrections may void bets);
Consequential, indirect, special, or punitive damages.
Our total liability shall not exceed the amount you have deposited in the preceding 12 months or ₹10,000, whichever is lower.
8. Governing Law, Jurisdiction, and Dispute Resolution
These Terms are governed by the laws of Curaçao, where Melbet holds its principal license. Any disputes shall be resolved exclusively by the competent courts in Curaçao or through arbitration as specified in our license terms. Users agree that Indian courts have no jurisdiction unless mandatory local consumer protection laws apply. You are solely responsible for ensuring your participation complies with local Indian laws and regulations.
9. Termination and Account Closure
Melbet may suspend or terminate your account at any time, with or without cause or notice, including for breach of these Terms, suspicious activity, regulatory requirements, or inactivity. Upon termination, you forfeit any bonuses, pending bets may be voided, and remaining balance (after deductions) will be paid out subject to verification and applicable laws.
10. Contact Us
For questions, complaints, or support regarding these Terms:
Live Chat – 24/7 on the website or app
Email – [email protected]
In-app contact forms and help center
We aim to respond within 24–48 hours; formal complaints are handled per our dispute resolution procedure.
By using Melbet India, you acknowledge that gambling involves risk and that you participate at your own discretion and responsibility. Play responsibly and within your means.