Privacy Policy – Melbet India
1. Introduction and Scope
Melbet is committed to protecting the privacy and personal data of all users who access our platform from India. This Privacy Policy describes in detail how we collect, process, store, use, share, and safeguard your personal information when you visit our website, use our mobile applications, or utilize any of the gaming, betting, or related services we provide.
By registering an account, making a deposit, placing bets, or simply browsing our platform, you confirm that you have read, understood, and agree to the practices outlined in this document. If you do not agree with any part of this policy, please do not use our services.
2. Information We Collect
We collect several categories of information to ensure smooth operation of the platform, comply with Indian and international regulations, prevent fraud, and deliver a high-quality user experience. The main types of data include:
Personal identification information — full name, date of birth, gender (where provided), residential address, phone number, email address;
Account-related data — username, password (stored in encrypted form), security questions, KYC (Know Your Customer) documents (such as passport, Aadhaar card, voter ID, driving license, utility bills, bank statements, selfies with ID, etc.);
Financial and transaction information — details of deposits and withdrawals, payment method used (UPI, bank cards, e-wallets, etc.), transaction IDs, amounts, dates and times;
Technical and usage data — IP address, device type and model, operating system version, browser type and version, screen resolution, language settings, mobile network information, unique device identifiers, app version;
Behavioral and interaction data — betting history, game activity, time spent on the platform, pages visited, clicks, searches performed, promotional offers viewed or claimed;
Communication data — messages sent through live chat, emails exchanged with support, records of phone conversations (when applicable).
We collect only the data that is reasonably necessary to provide our services, meet legal obligations, and maintain platform security.
3. How We Use Your Information
Your personal data is processed for the following primary purposes:
Creating, verifying, and managing your user account;
Performing mandatory identity and age verification (KYC) procedures;
Processing all financial transactions — deposits, withdrawals, bonuses, refunds;
Providing customer support and resolving disputes or technical issues;
Detecting, preventing, and investigating fraud, money laundering, underage gambling, bonus abuse, or any other prohibited activities;
Ensuring compliance with applicable laws, court orders, and requests from regulatory or law enforcement authorities in India and abroad;
Improving platform functionality, user interface, game performance, and overall experience through analytics;
Sending important service notifications (account status, transaction confirmations, password resets, etc.);
Delivering personalized marketing communications, bonuses, promotions, and news — only if you have explicitly consented to receive such messages or have not opted out.
We never sell your personal information to third parties for profit. Marketing communications are always optional and subject to your preferences.
4. Data Security and Protection Measures
Melbet implements industry-standard technical and organizational safeguards to protect your data, including but not limited to:
Encryption of data in transit (TLS 1.3 / HTTPS) and at rest (AES-256);
Secure storage on servers located in high-security data centers;
Strict role-based access control — only authorized personnel can access personal data, and access is logged and monitored;
Regular independent security audits, penetration testing, and vulnerability assessments;
Firewalls, intrusion detection/prevention systems (IDS/IPS), anti-DDoS protection;
Multi-factor authentication for critical internal systems;
Employee training on data protection and confidentiality obligations.
Despite these measures, no system can guarantee 100% security. We continuously improve our defenses in response to emerging threats.
5. Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or to comply with legal, regulatory, tax, accounting, or anti-money laundering obligations.
Typical retention periods:
Active accounts — duration of account activity + 5–7 years after closure (depending on applicable law);
KYC documents — at least 5–10 years after last transaction (as required by gambling and AML regulations);
Inactive / closed accounts — minimum period required by law (usually 5–10 years);
Anonymized analytical data — may be kept indefinitely.
After the retention period expires, data is securely deleted or irreversibly anonymized.
6. Sharing and Disclosure of Information
We may disclose your personal data in the following limited circumstances:
To payment service providers, banks, and financial institutions necessary to process transactions;
To licensed third-party service providers (KYC verification companies, cloud storage providers, customer support outsourcing, analytics partners) who are bound by strict confidentiality and data processing agreements;
To regulatory bodies, gambling authorities, tax offices, law enforcement agencies, or courts when required by law or official request;
To professional advisors (auditors, lawyers) under confidentiality obligations;
In the event of a merger, acquisition, or sale of assets — to the relevant transaction parties (with notification where feasible).
We do not share your data with any third party for their own marketing purposes.
7. Your Rights as a User in India
Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023 and relevant rules), you have the following rights:
Right to access — obtain a copy of the personal data we hold about you;
Right to rectification — correct inaccurate or incomplete information;
Right to erasure (“right to be forgotten”) — request deletion of your data, subject to legal retention obligations;
Right to restrict processing — limit how we use your data in certain situations;
Right to data portability — receive your data in a structured, machine-readable format;
Right to withdraw consent — stop receiving marketing communications or revoke previously given consent;
Right to lodge a complaint — with the relevant Data Protection Authority in India if you believe your rights have been violated.
To exercise any of these rights, please contact our support team through live chat, email, or the dedicated privacy request form in your account.
8. Cookies, Tracking Technologies & Similar Tools
We use cookies, pixels, web beacons, SDKs, and other tracking technologies to:
Keep you logged in;
Remember your language, currency, and other preferences;
Analyze website traffic and user behavior;
Prevent fraud and detect suspicious activity;
Deliver personalized advertisements and content (if you consented).
You can manage or disable cookies directly in your browser settings. Please note that disabling certain cookies may limit platform functionality.
9. International Data Transfers
Some of our service providers and servers may be located outside India. Whenever personal data is transferred internationally, we ensure appropriate safeguards are in place (standard contractual clauses, adequacy decisions, or other legally recognized mechanisms).
10. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the “Last updated” date clearly indicated. We recommend checking this section periodically. Significant changes that materially affect your rights will be communicated via email or prominent notice on the platform.
11. How to Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please reach out to our dedicated support team:
Live Chat → available 24/7 directly on the website or app
Email → [email protected]
Contact form → available in the “Help” / “Support” section of your account
We aim to respond to all privacy-related inquiries within 30 days (or sooner when required by law).
Thank you for trusting Melbet with your personal information. We are committed to handling it responsibly and transparently.